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Tuesday, June 21, 2011

Are you the best owner of your company?



by Les Nemethy CEO of Euro-Phoenix


For most business owners, this is an absurd question.  “Of course I am, I created the business!”  But the fact that you have paternity rights does not necessarily make you the best parent!
The same is true from a corporate strategy and corporate finance point of view.  Allow me to give four examples to illustrate the point:
Company A has developed a world-beating technology.  But it lacks the money to even register the necessary patent protection across the world, hence has been going nowhere for the past few years, losing valuable time.   Meanwhile, the competition is catching up. In technology, no advantage is ever permanent.
Company B is a FMCG (Fast Moving Consumer Goods) company,  that has a local brand, in one particular country.  The owner knows that the brand could be rolled out to other countries, but lacks the capital and local market knowledge in these other markets to carry out its strategy.
Company C is an ESCO (Energy Savings Company) that installs new energy-efficient heating systems in old buildings (hospitals, prisons, etc.)  The only problem is that the equipment is very capital intensive.  The banks were thrilled to finance the company in the first years, because the company was very profitable, but even though earnings were retained in the company, the equity base of the company became too thin to support such rapid growth.
Company D has had none of the above problems.  It was founded by the owner and grew rapidly.  But the owner realized about himself that he is both happier and better at running smaller, start-up type companies.  When a company grows beyond a certain size, it requires different systems, a different type of management, and yes, a different type of CEO.

So what do these four examples have in common?  
The company would probably be worth more to someone else than it is worth to the current owner.  It would be worth more to someone with deep pockets or the necessary expertise to take the company to the next level.  If a new owner, thanks to its deeper access to capital or expertise, can accelerate the revenue and cash flow growth of a company, it is worth considering a change of ownership, or at least bringing in a strategic or financial partner.
I would suggest that the aforementioned four examples are not isolated examples, but archetypes – there are probably tens or hundreds of thousands of businesses in each of these categories around the world.
Yet there are a number of obstacles to business owners cutting the umbilical cord with their own companies, most of them of a personal or psychological nature:
• Many business owners have such tight emotional bonds to a company, that the option of parting with a company is unthinkable or heretical, like parting with one’s child.  But does a parent do a child a service by keeping the child at home forever? 
• Some business owners fear that if they sell their business, they will have nothing else to do.  Have you ever heard the expression “serial entrepreneur”?  These are typically business owners who have recognized that they are better at starting up and growing small business, spinning them off when the reach a certain size and maturity.  
And then on to the next one.  
Do you have it within you to start another business?

I am not advocating that anyone sell their business against their will; but I do advocate that every business owner should occasionally look in the mirror and ask whether they are truly the best possible owner of the company, the one that can maximize the potential and value of their company.

Monday, June 20, 2011

Facebook > Your Complete Business Guide

Facebook 101 for Business: Your Complete Guide

social media how toNot using Facebook for business yet?
Wondering where to start?
Already on Facebook, but not sure if you’ve done everything right? 
Well look no further.
Bookmark this article.
It will be your comprehensive guide to using Facebook.



By the way, you’re not alone. There are still many business owners and marketers who don’t quite know where to start—they struggle to gain momentum and achieve measurable results from their efforts.
This post is designed to help you understand what Facebook can do for your business and lead you through a step-by-step process for getting started on building a compelling presence and optimizing your Facebook marketing.


How LinkedIn Is Helping Businesses Grow (video)





By Michael Stelzner

Lewis is a popular speaker and an expert on LinkedIn.

Lewis shares how you can use LinkedIn for much more than just job search and how he is using LinkedIn to grow his business. And he gives you tips to integrate LinkedIn marketing tactics to help you grow your business.

Be sure to check out the takeaways below after you watch the video.

Here are some of the things you’ll learn in this video:

  • How to create events and promote them on LinkedIn
  • How to leverage your group connections by industry or location
  • What LinkedIn Groups offer businesses compared to Facebook Groups
  • Why you should network on LinkedIn
  • How to improve your email marketing with messages sent on LinkedIn
  • How to use LinkedIn apps to improve your social media marketing
  • How Lewis recommends syncing Twitter updates with your LinkedIn updates and why
  • Why LinkedIn is a social media platform businesses cannot ignore

Connect with Lewis on Twitter @Lewis Howes and check out his website LewisHowes.com.

Want Long Term Customers? Start with Saying Thanks > the Right Way


Jeff Haden

 

 

 

 

 





When you land a new customer, what is your ultimate goal?   
To satisfy, delight, exceed expectations, create the “wow factor”…?  
Absolutely — but this is your ultimate goal:  


Turn a new customer into a long term customer. Long term customers are the revenue gift that keeps on giving. 

That little bit of business alchemy starts with saying thanks — the right way, using the right tool:
Email. Autoresponder-style thank you emails are one step above worthless.  (Do you open any emails that sniff of automatic generation?  Me neither.)  In fact sending a formulaic, template-based thank you email may be worse than sending nothing at all because it establishes an air of impersonality.  Impersonal is the kiss of death to a long term customer relationship.
Email thank yous work best if you don’t need a response, providing complete contact information, or passing on information useful to the customer.  For example:
  • “Thanks… here is my complete contact information.  Contact me any time….”
  • “Thanks… and here’s a link to the article/website/resource we talked about…”
  • “Thanks… as promised, attached is our resource guide…”
Always customize the subject line to make sure a thank you email is opened.  “Thanks from ACME Consulting” is like kryptonite to a potential Super Customer.  “Link to the great resource we discussed…”is personal and specific.  Save the thanks for the body of the email.
Tip:  Never try to generate additional sales with a thank you email. How sincere will, “Thanks… now buy some more stuff!” come across?  Thank you emails should always provide, never request.
Phone. Saying thanks by phone can be tricky:  On the one hand a phone call is personal, sincere, and furthers a connection; on the other hand a phone call can be an unwelcome and awkward interruption.
In most situations, a phone call is the least preferred way to say thanks.  Imagine this conversation:
You: “Hi John, this is Jeff… I just wanted to say thanks again for choosing us.”
Customer: “You’re welcome.”
You: “Um… so hey, like I said thanks again and have a great day!”
Awkward much?  Unless you like uncomfortable pauses, a thank you phone call must have a secondary purpose, like a needed response.  For example:
  • “Thanks… I’m calling to set up an appointment to (provide the service you sold)…”
  • “Thanks… I wanted to make sure everything went well the other day…”
  • “Thanks… I wanted to follow up to get the information that wasn’t available when we met…”
Stay brief, to the point, and above all be sincere.  And don’t try to sell after the sale!  (Say thanks the right way and you’ll live to sell another day.)
Tip: If you must say thanks by phone, consider calling after business hours and leaving a message. Your call is less likely to be seen as an interruption and avoids the possibility of any “just called to say thanks” awkwardness.
Handwritten note. Perfect when you want your message to be read, don’t need a response, and wish to convey sincerity.  Many people delete emails unseen; everyone opens “real” mail.  Just make sure you include a personal detail so the note doesn’t feel generic:
  • “Thanks… we especially look forward to working with your new facility in…”
  • “Thanks… I look forward to seeing you at the game next week…”
  • “Thanks… I’ll be in (your city) again in three weeks and hope to catch up with you in person then…”
Tip: Don’t reach too hard for a personal detail. Including, “Say hi to (your wife) and your kids…” sounds incredibly insincere if you’ve never met the customer’s family.  “Personal” doesn’t have to mean non-work; “personal” can be specific to the customer’s business.
Use above as overall guidelines, and whenever possible tailor how you communicate your appreciation to the preferences of your customer.  Some may enjoy and even be reassured by consistent phone calls; others see a phone as the communication mode of last resort.
Creating a long term customer is based on knowing your customer, so start by knowing how they wish to communicate so you can say thank you the right way — their way.
Related:
Photo courtesy flickr user Orin Zebest, CC 2.0
 
 
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